Website use terms and conditions

By continuing to use our website, you hereby consent to our Privacy Policy and agree to its terms.



Privacy Policy

Anya Skin and Beauty is committed to providing quality services to you. This policy outlines our ongoing obligations regarding how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information refers to information or opinions that identify an individual. Examples of personal information we collect include names, addresses, email addresses, and phone or facsimile numbers.

This personal information is obtained in various ways, such as information provided directly by you, information gathered through your browser, and information from third parties. Please note that we do not guarantee the website links or policies of authorized third parties.

We collect your personal information for the primary purpose of providing our services, sharing information with our clients, and marketing. Additionally, your personal information may be used for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When collecting personal information, we will, where appropriate, explain why we are collecting the information and how we intend to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details such as an individual’s:

  • Racial or ethnic origin

  • Political opinions

  • Membership of political associations

  • Religious or philosophical beliefs

  • Membership of trade unions or other professional bodies

  • Criminal record

  • Health information

Sensitive information will only be used for:

  • The primary purpose for which it was obtained

  • Secondary purposes directly related to the primary purpose

  • With your consent, or as required or authorized by law

Third Parties

Where reasonable and practicable, we will collect personal information only from you. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to ensure you are informed of the information provided to us by the third party.

Disclosure of Personal Information

Your personal information may be disclosed under the following circumstances:

  • To third parties where you consent to the use or disclosure

  • As required or authorized by law

Security of Personal Information

We store your personal information securely to protect it from misuse, loss, unauthorized access, modification, or disclosure.

When your personal information is no longer required for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most information will be retained in client files for a minimum of seven years.

Access to Your Personal Information

You can access and update your personal information, subject to certain exceptions, by contacting us in writing.

We do not charge for access requests but may charge an administrative fee for providing copies of personal information. To protect your personal information, we may require identification before releasing it.

Maintaining the Quality of Your Personal Information

It is important that your personal information is accurate, complete, and up-to-date. If you find any inaccuracies, please notify us promptly so we can update our records and continue providing quality services.

Policy Updates

This policy may change from time to time and will be available on our website.

Cancellation Policy

To secure all bookings, we require a $50 deposit, which is redeemable against the cost of your treatment.

We have a 24-hour cancellation policy:

  • If you move or cancel your appointment within 24 hours, your deposit will remain redeemable.

  • If you fail to show up or cancel on the same day, your deposit will no longer be redeemable.

We offer an SMS reminder service sent prior to your appointment. Upon receipt of this message, please confirm or advise if you need to reschedule.

Refunds

To apply for a refund, please email us with your request. We follow the Australian Competition and Consumer Commission (ACCC) requirements for refunds.

Your refund request must include the reason for the refund, and we will respond within seven working days.

Note: All refunds incur a 15% admin/service fee due to the time involved in processing.